Returns and replacements
Returns, repairs, and replacements explained.
Sex dolls are personal, made-to-order products, so ordinary returns are limited once production begins. Delivery damage, incorrect items, and meaningful differences from an approved custom build still receive prompt support.
- Buyer protection
- Plain box shipping
- Factory photo approval
- Price match review
- Secure checkout
Cancellation
Within 4 hours of payment: full refund (100%)
Within 8 hours of payment: 95% refund
Within 24 hours of payment: 80% refund
After 24 hours: order is locked because custom production has started
Once shipped: order cannot be canceled
Approved refunds return to the original payment method within 5–10 business days.
Ready-to-ship orders may ship within a few business days, so the window to cancel can be short.
Custom-order expectations
Custom items may not be returnable once production begins.
That is why the option review and factory-photo approval steps matter so much before shipment.
Ready-to-ship warehouse dolls move faster, but usually have fewer customization changes available.
Damage and delivery issues
Damage, missing-item, or wrong-item claims need photos and order details within 24 hours of delivery.
We assess the severity of the issue and the documented condition to determine whether repair, replacement, or another resolution is appropriate.
Minor cosmetic shipping wear is handled differently from major transit damage.
How we keep this fair
Custom production begins only after the order details are confirmed.
Factory photos give custom-order customers a chance to approve the final appearance before shipment.
The goal is a clear answer: repair, replacement, or another fair resolution when the order genuinely needs it.